Shopping Guide

About delivery and shipping charges

Sagawa Express

Shipping Fees

<Estimated shipping size>

  • If only CDs are included, the size will be 60. (*Please note that depending on the number of CDs, the size may be 80.)
  • If LP is included, size is 80.

*For Okinawa, we will send via Yu-Pack.

*Shipping is free for purchases over 15,000 yen.

Delivery time specification

You can specify the delivery time.

  • Morning (8:00-12:00)
  • 12:00-14:00
  • 14:00-16:00
  • 4pm to 6pm
  • 6pm to 9pm

Regular mail (non-standard size, Yu-mail) No insurance

If you choose to ship via non-standard mail/Yu-Mail, a tracking number and insurance against theft and damage are not included.
It will be treated the same as regular mail.

●Cash on delivery and PayPal payments are not available.
In addition, we cannot accept requests for specific arrival dates or time slots. For non-standard and Yu-mail shipping, we will calculate the weight and inform you of the total amount in an official email.

No shipping number, no guarantee.
510 per 7-inch sheet. "For 1-4 sheets, Letter Pack Light is the best deal."
12 inch one piece is 660 yen
2 or more pieces: 850 yen

This is just a rough guide.

【Fee】
Nationwide uniform
Up to 3 tickets: 850 yen

*Items that come in a set of two will be counted as two.

CDs and cassette tapes (will be shipped by Yu-Mail)
180 yen per piece (less than 150g)
Up to 3 pieces: 300 yen (less than 500g)
Up to 8 pieces: 490 yen (less than 1000g)

--Yu-Mail--

About Yu-Mail

This does not apply to cash on delivery or PAYPAL payments.

This does not apply to cash on delivery or PAYPAL payments.

  • Letter Pack Light (Tracking Number)
  • Can be used for the purchase of up to four 7-inch records, one CD, or one T-shirt.
  • Not applicable to purchases of 12 inch wheels.
    (If you make a mistake in your purchase, we will send you an email with the shipping fee again.)

Payment Method

Bank transfer

If paying by bank transfer, bank transfer fees will be borne by the customer.
Please be aware of this.

Product cash on delivery

In the case of cash on delivery, the customer will be responsible for the handling fee.
About e-Collect: For details on cash on delivery, please see the Sagawa Express e-Collect page .

Postal transfer

In the case of postal transfer, the transfer fee will be borne by the customer.
Please be aware of this.

Returns Policy

Return deadline

Please be sure to contact us within one week.

Return Shipping Fee

We will only bear the responsibility if we are responsible.

●About cash on delivery at our store.

  • After you place an order with cash on delivery payment, we will check whether the item is in stock.
    If the item is out of stock, we will contact you. *Because the inventory is shared between our physical stores and our online store, the item may be out of stock before it is posted on our online store.
    Please be aware of this in advance.
  • If you order multiple items, we will only ship the items that are in stock.

In addition, under any circumstances

  • Refusal to accept the cash on delivery order does not constitute a cancellation.
  • Please refrain from cancelling your order after the item has been shipped.
  • If you cancel an order after it has been shipped, you will need to pay the shipping costs both ways.
  • If you wish to cancel a cash on delivery order, please contact us before receiving the shipping notification.
  • We cannot respond to complaints when the purchase of a cash-on-delivery item has not yet been completed.
  • If you refuse to accept cash on delivery, we will accept your next order on a prepayment basis only, and we will decide whether to sell or not.
  • As an exception, if we request the delivery company to return an item that we have refused to accept, the order will be treated as a cancellation.

Defective Products

After receiving the product, please be sure to contact us within one week to report the defect.
Please note that we cannot accept returns or exchanges after one week has passed.

The records we sell include those imported directly from overseas.
Due to the nature of imported records, please refrain from making complaints or claims about slight warping that does not affect the sound, slight tears in the jacket, or bent corners that occur during distribution.